Telkomsel is partnering with Tencent Cloud to develop artificial intelligence (AI) and cloud-based solutions to improve customer experience and operational efficiency. The collaboration will integrate AI-generated content (AIGC), AI translation, and electronic know-your-customer (eKYC) technologies such as palm verification, alongside cloud cost optimization initiatives.
Wong Soon Nam, Director of Planning and Transformation of Telkomsel, said, "The partnership demonstrates Telkomsel's commitment to optimizing our business operations and enhancing customer experiences through innovative digital solutions. It also aligns with our vision to accelerate Indonesia's digital transformation and improve its technology sector."
The partnership focuses on three key areas:
- eKYC Solution Development
Telkomsel and Tencent Cloud now provide palm verification technology for the business-to-business (B2B) segment, improving the security and reliability of digital identification systems.
- AIGC and AI Translation Development
Both companies are developing AIGC, AI translation, and other AI-based capabilities for the B2B and business-to-consumer (B2C) segments.
- Cloud Cost Optimization
Tencent Cloud will help Telkomsel optimize its cloud costs by supporting both public and hybrid cloud solutions in collaboration with the company. Through this partnership, Telkomsel will improve its operational efficiency and digital infrastructure scalability, providing faster, more stable, and cost-effective services.
This collaboration builds on previous joint efforts, including a successful pilot of palm verification technology at Telkomsel’s GraPARI outlets in 2024. The latest initiative will extend these capabilities to enterprise clients, further strengthening Telkomsel’s digital business solutions.
Poshu Yeung, Senior Vice President of Tencent Cloud International, emphasized that the partnership aims to drive the adoption of more efficient and secure digital solutions, supporting digital transformation across various applications.
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