Dubai's Ministry of Finance has successfully concluded the second phase of integrating Robotic Process Automation (RPA), employing bots to automate 1.8 million transactions with over 98% accuracy, resulting in a saving of 39,000 working hours. Aligned with the 2023-2026 Strategic Plan, this initiative has streamlined 63 processes, achieving a remarkable 95% reduction in errors and a 65% decrease in average handling time. This strategic move aligns with the UAE's 2031 vision, emphasizing innovation and excellence in government affairs.
On its official website, the Ministry of Finance introduced a Digital Procurement Platform, reducing processing times from 60 days to an astonishing six minutes. Beyond expediting processes, this platform promotes greater competition, allowing smaller companies to compete for government contracts. Looking ahead to phase three, the Ministry aims to surpass 100 automated processes, targeting a 98% error reduction across all bot-handled tasks.
