Hong Kong Telecom (HKT) and Microsoft Hong Kong have teamed up to offer Operator Connect, making HKT the first local telecom carrier to provide the new Microsoft Teams Phone solution for businesses in Hong Kong.
Operator Connect transforms business communications by seamlessly connecting existing phone lines with Microsoft Teams through a service managed by operators. This solution allows businesses to use Teams for calls without the need for major changes or new hardware, saving costs and simplifying the transition.
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HKT has also introduced HKT Operator Connect Plus—an advanced version of Microsoft Operator Connect enhanced with artificial intelligence (AI). This upgraded service monitors call quality, sends automatic alerts regarding potential issues, and tracks fluctuations during voice calls.
Steve Ng, Managing Director of Commercial Group at HKT, emphasized, “HKT has a long-standing history of providing reliable voice services to thousands of enterprises in Hong Kong. We understand the need for a future-proof, enterprise-grade communications platform in the evolving digital landscape. HKT Operator Connect Plus, powered by AI, assists enterprises in swiftly identifying and resolving cloud voice issues. Committed to enabling corporates in their digital transformation journey, we will continue to leverage the latest technologies, including AI and automation, to deliver advanced Unified Communication-as-a-Service (UCaaS) that caters to enterprises’ evolving needs.”
Cally Chan, General Manager of Microsoft Hong Kong and Macau, added, “We are thrilled to see the launch of Operator Connect in Hong Kong, marking a significant milestone in our collaboration with HKT. By combining Microsoft's industry-leading technology with HKT's carrier-grade capabilities and local expertise, Operator Connect becomes a future-proven solution that provides customers with a comprehensive, reliable, and AI-powered communications solution that will drive productivity and digital transformation for businesses of all sizes.”
Enterprises can access comprehensive support for Operator Connect, including Microsoft licenses, technical integration, and operator-managed services. A dedicated technical support hotline is available for advice on prevention and troubleshooting, ensuring reliable communication for local and regional businesses. HKT addresses migration challenges and operational needs to ensure a seamless implementation of HKT Operator Connect Plus with the Teams Phone system.
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