SK Telecom has announced the launch of a new artificial intelligence (AI)-powered anomaly detection service to fight voice phishing by combining telecommunications and financial data.
This service has already been implemented at the Industrial Bank of Korea (IBK) and SKT’s AI assistant platform, A. The system, powered by SK Telecom’s cybersecurity engine, ScamVanguard, analyzes user communications and financial activity in real time to identify phishing risks and block suspicious transfers and withdrawals before they happen.
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SK Telecom has improved ScamVanguard to better detect bait messages and phishing attempts in text and chat. The system also uses AI to identify suspicious patterns such as fraudulent logins or the use of stolen personal information. This AI security solution has received global recognition, winning awards in cybersecurity and mobile services.
SK Telecom has integrated the anomaly detection engine into IBK’s fraud monitoring platform, SurPASS, to enhance consumer protection. During a trial phase, IBK reported that the system prevented 26 phishing attempts, saving an estimated USD 445,000 in potential financial losses. SKT has also incorporated the solution into its A. phone service, issuing warnings for around 190,000 calls from suspected phishing numbers in the past month.
To address privacy concerns, SK Telecom conducted a pre-assessment with South Korea’s Personal Information Protection Commission and implemented strict data protection measures before launching the service. This move demonstrates SK Telecom’s commitment to using advanced AI tools to enhance digital security and safeguard consumers from cyber threats.
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