Globe Telecom (Globe) has partnered with Netcracker Technology (Netcracker) to enhance its operational efficiency through advanced service and network automation and improve network performance and seamless digital experiences for its customers.
Under the agreement, Netcracker will support key operational areas, including order fulfillment, fallout management, service quality, proactive monitoring, and performance management. These services are expected to accelerate Globe’s strategic goals, particularly the expansion of its broadband business. Globe will also benefit from faster issue resolution and more efficient order processing.
Dennis Abella, Vice President and Head of Network Digitalization at Globe Telecom, noted that in today’s highly competitive and fast-changing enterprise landscape, partnering with the right technology provider is essential. He emphasized that Netcracker has played a key role in advancing Globe’s operations support systems (OSS) transformation by boosting performance, reducing support costs, and enhancing customer experience (CX), strengthening core operations and supporting scalable growth across other business segments.
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“Through this collaboration, we have significantly improved our fulfillment process KPIs, reinforcing our commitment to broadband growth and delivering superior service to our customers,” Abella continued.
“We are extremely excited to continue our journey with Globe as they undertake this critical step to boost business efficiency and deliver more value to customers,” said Yaniv Zilberman, VP Strategic Accounts at Netcracker. “This is also an important milestone for us with the Singtel Group as we continue expanding our solutions with its affiliate companies.”
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