Indosat Ooredoo Hutchison has launched its new Digital Intelligence Operations Center (DIOC), highlighting its commitment to leveraging artificial intelligence (AI) to enhance service delivery for over 100 million customers across Indonesia.
The DIOC was officially inaugurated by Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, along with Simon Lin, President of Huawei Asia-Pacific Region, highlighting the strategic partnership between the two companies.
Serving as the central hub for Indosat's network operations, the DIOC will offer real-time insights and proactive service management to enhance network performance and reliability. This state-of-the-art facility combines the functions of the traditional Network Operations Center (NOC) and Service Operations Center (SOC), ushering in a new era of intelligent network and service management for Indonesia's digital future.
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Becoming an Intelligence-Native Telco
Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, noted that the inauguration of the DIOC represents a significant new chapter for the company, reflecting its goal of becoming an intelligence-native telco, where advanced technology and innovative solutions are central to its operations.
"With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer satisfaction. This collaboration is pivotal in realizing our mission to connect and empower every Indonesian through digital connectivity,” he added.
The DIOC introduces advanced features such as real-time network insights, allowing Indosat to transition from reactive problem-solving to proactive service management by utilizing real-time data to enhance network performance and reliability.
It also offers comprehensive end-to-end service management, covering performance, application experience, and quality, which enables Indosat to quickly address customer issues and improve satisfaction. Ultimately, the DIOC’s integration of data analysis and cutting-edge technologies fosters continuous data-driven innovation, positioning Indosat to develop new, customer-centric products and services, and driving advancements in digital services.
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Symbiotic Digital Transformation
The inauguration also emphasizes the strengthened partnership between Indosat and Huawei, as both companies collaborate to advance network infrastructure, accelerate digital transformation, and nurture top talent for Indonesia’s digital future. Huawei’s cutting-edge ICT solutions and technology leadership will support Indosat in developing a forward-thinking, automated, and intelligent network, offering the flexibility needed to meet evolving customer digital needs.
Simon Lin, President of Huawei Asia-Pacific Region, reflected on the collaboration by noting that the launch signifies a groundbreaking milestone, heralding a new era filled with innovation and intelligent network solutions.
"This collaboration is built upon our long-term strategic partnership with Indosat and serves as a testament to our shared commitment to continuously providing exceptional network experience. As a technology innovator, industry pioneer, and local contributor rooted in this region, Huawei is committed to leveraging our innovative solutions to help our customers maintain sustainable business success and competitiveness. Together, we are shaping a more digital, connected, and intelligent future for Indonesia,” expounded Lin.
Unlocking Indonesia’s Full Digital Potential
Indosat has made notable progress in its digital transformation, significantly enhancing network quality and user experience through its collaboration with Huawei. The partnership, which involved network consolidation and managed services, has led to substantial improvements in download speeds across rural, urban, and suburban areas, with increases of 44.1%, 43.5%, and 43.9% year-on-year, respectively.
Additionally, Indosat's population coverage grew by 12.7 million people. The ongoing collaboration with Huawei focuses on advancing network infrastructure, operations, and talent development. Indosat is also fostering innovation through partnerships with international organizations like TM Forum.
“As Indosat continues to deploy innovative technologies like digital twin networks, AI/ML, and automation, we remain committed to catalyzing Indonesia’s digital future. By leveraging our extensive network reach and next-generation technology adoption, Indosat aims to connect individuals, businesses, and everything in between, unlocking Indonesia’s full digital potential,” Sinha concluded.
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