Vonage, a global leader in cloud communications that helps businesses speed up their digital transformation (and is part of Ericsson), announced a partnership with Amazon Web Services (AWS) today to speed up the availability of new solutions to millions of AWS developers through AWS Marketplace.
This partnership will merge Vonage's platform, renowned for its communication APIs and network APIs that link to communications service provider (CSP) networks, with Ericsson's advanced 5G network technologies and AWS's comprehensive services. The collaboration between AWS and Vonage is set to create a suite of solutions that enable customers to leverage the network to foster innovation and enhance the overall customer experience.
Kathrin Renz, Vice President of AWS Industries, said, "AWS and Vonage share a passion for helping customers deliver innovation and value. By working together with Vonage, we aim to create new industrial and enterprise applications across industries that leverage 5G networks and technologies like generative artificial intelligence (GenAI) to create new products and enhance the overall customer experience."
Fraud Risk: A Growing Concern
According to Omdia's Cybersecurity Decision Maker Survey 2023, 92% of organizations experienced a security incident or breach in the previous 12 months. Imposter scams led to USD 2.6 billion in losses in the US in 2022 alone, according to the Federal Trade Commission. Fraud risk is a growing concern for businesses, but it can be mitigated. The new Vonage Fraud Protection solution, available on the AWS Marketplace, will include the Vonage CAMARA-based API SIM Swap (in alpha when available); its Fraud Defender solution, enhanced by AWS’ generative artificial intelligence (GenAI) services; and its Verify and Number Insights APIs, paired with Amazon Rekognition.
Through this update, Vonage will continue to develop solutions that accelerate the use of network APIs in the market. The SIM Swap network API allows developers to determine if a phone number has recently changed SIM cards and if fraud was involved. Vonage's enhanced Fraud Defender API proactively detects fraud signals, the Vonage Verify API enables secure silent authentication, and the Vonage Number Insights API provides fraud scoring capabilities.
The fraud detection capabilities of this solution will be further improved by supporting AWS GenAI services. This will help businesses better protect themselves from mobile fraud while enhancing the customer experience.
Niklas Heuveldop, Vonage CEO and Head of Business Area Global Communications Platform for Ericsson, said, "By collaborating with AWS, we will speed up our ability to integrate communications and network APIs into applications and offer new products for AWS and Vonage customers. With network APIs, we are introducing new capabilities from within the 5G network that were previously unavailable, allowing existing applications to be enhanced with network information and enabling the development of a new class of applications."
Nick Laidlaw, Chief Technology Officer at Voicify, mentioned, "Voicify already integrates Vonage's communication APIs into our conversational AI experiences tailored for the restaurant industry. With the new Fraud Protection Solution that includes AWS and the addition of network APIs, such as SIM Swap, we can enhance the level of security we offer for SMS and telephony, ensuring transactions are secure and valid, and reinforcing our commitment to providing a trusted conversational AI service."
As part of the GSMA CAMARA Open Gateway initiative, Vonage can quickly expose advanced network functionalities as Network APIs to ensure easy network access for developers worldwide.
