In the face of a rapidly evolving digital landscape, the Philippines requires more than just connectivity, it demands a strategic vision for its future. Globe Business, the enterprise and SME arm of Globe Telecom, rises to the challenge with its comprehensive suite of digital solutions and a deep understanding of the market.
Beyond building the necessary infrastructure to support these solutions, they set themselves apart by their "malasakit"—a profound, genuine care for the success of their clients. This unique ethos, combined with their extensive expertise in cloud, cybersecurity, and business applications, allows them to craft robust digital growth strategies that resonate with the Filipino spirit. They are not merely providers; they drive tangible results and foster national growth. Ultimately, operating with a vision to build a stronger and digitally transformed Philippines.
In an exclusive interview with Telecom Review Asia, KD Dizon, Head of Globe Business, expanded on the future of digital transformation, key challenges, and how Globe Business remains a trusted partner in building a more connected Philippines.
In your opinion, what will be the key drivers of digital transformation in the Philippines over the next decade?
Caption: KD Dizon with Globe Business leaders during G Summit 2024
I see the next decade as a real turning point for the Philippines. It's not just about technology; it's about what technology enables. The government's push for digitalization is creating a strong current, and our digitally-savvy population is raising the bar. Everyone expects seamless experiences— that's where things like artificial intelligence (AI), cloud technology, and cybersecurity come in; they're the tools for courageous transformation, allowing businesses to meet those expectations and create exciting new possibilities. And at the heart of it all is reliable connectivity as it is the foundation we build everything on. At Globe Business, we're not just providing the infrastructure; we're enabling the dreams and ambitions of Filipino businesses by supporting them as they embark on their courageous transformations.
Globe Business offers a comprehensive suite of enterprise solutions, including connectivity, cloud, cybersecurity, and business applications. How can these services be integrated to provide a seamless experience for large enterprises?
Our comprehensive suite of enterprise solutions is designed to work seamlessly as a connected ecosystem rather than just a collection of products. Our robust connectivity serves as the backbone for cloud services, ensuring secure and reliable access, while cybersecurity is integrated at every layer to protect valuable data and maintain smooth operations. Business applications further streamline workflows, empowering teams to be more agile and efficient.
However, we understand that technology alone isn’t enough— every business has unique needs. That’s why our business solutions consultants work closely with customers to develop digital transformation strategies that align with their business. The intention is to simplify operations, reduce complexity, and allow businesses to focus on what matters most: serving their customers and driving growth.
In terms of adoption, financial services remain at the forefront of leveraging AI, cloud, and cybersecurity, with other industries accelerating their digital transformation efforts.
In the context of the Philippine market, what unique challenges do businesses face in digital transformation?
Everyone deserves a fair shot at the opportunities digital technology offers. Bridging the digital divide is something I'm passionate about. It's about access that is affordable to as many Filipinos as possible. We must also focus on skills development, empowering our workforce to thrive in this digital age. Online safety is also top of mind, especially with Filipinos being such active mobile and internet users. Here, using cybersecurity as a guardrail is very critical.
And for smaller businesses, navigating digital transformation can be overwhelming. They are often focused on the day-to-day—cash flow, employees, customers—and the complexities of the digital world can feel daunting. But because the Philippine market is largely made up of these small- and medium-sized businesses (SMBs), these challenges must be addressed. We have encountered many business owners and leaders in these companies who simply don’t know what next step to take in their digital transformation journey. That is where Globe Business comes in, providing right-sized solutions to meet their specific needs and making the process more manageable and less intimidating.
How is Globe Business aligning its strategies with national development goals, and how does this contribute to a more connected Philippines and a thriving digital economy?
At Globe Business, we are deeply committed to supporting the Philippines’ national development agenda, recognizing that a digitally empowered business sector is key to driving economic growth and innovation. Our strategies focus on expanding digital infrastructure, promoting business growth, and fostering technological advancements.
Caption: KD Dizon during GSMA’s Digital Nation Summit in Manila, where she talks about unlocking business innovation with the power of connections. Photo by GSMA Asia Pacific.
A prime example is our significant investment in fiber optic and submarine cable systems, including the Philippine Domestic Submarine Cable Network (PDSCN), which enhances connectivity across the archipelago. These efforts not only support government connectivity targets but also position the Philippines strongly in the global digital landscape. This infrastructure is crucial for global service providers (GSPs) looking to expand into the country, providing them with a reliable and scalable platform to reach their target markets.
Beyond infrastructure, we also prioritize digital literacy. We empower communities to navigate the digital world safely and effectively through initiatives such as the Digital Thumbprint Program (DTP) and the Senior Digizen campaign, which provide lessons on digital citizenship, online safety, and ethical technology use.
As a leader at Globe Business, what is your overarching vision for enterprises, SMBs, and GSPs in the Philippines over the next five years?
I envision a future where Globe Business is seen as the trusted digital transformation partner for all businesses in the Philippines. This includes individual entrepreneurs and thriving SMBs as well as large enterprises and global service providers. I see a future where technology empowers these businesses to not only thrive domestically but also compete globally.
For Filipino enterprises and SMBs, this means providing them with access to the latest solutions in cybersecurity, cloud, analytics, the Internet of Things (IoT), and equipping them with the expertise to leverage them. We're committed to providing tailored digital tools and fostering digital literacy so courageous transformation becomes the norm.
For GSPs, we aim to be their essential partner for navigating the Philippine market. Our robust fiber network, including the likes of PDSCN, provides the connectivity they need. We'll offer comprehensive solutions, from data center services to local support, simplifying their entry and enabling them to capitalize on the Philippine digital economy. Ultimately, we want to unlock the full potential of all businesses operating here, driving economic growth and creating opportunities.
How does Globe Business differentiate itself in empowering enterprises and SMBs compared to other providers in the market?
Several factors differentiate us, including our comprehensive portfolio of integrated solutions, our reliable connectivity, our deep understanding of the Philippine market, and our unwavering commitment to customer centricity. But perhaps most importantly, it's our partnership approach, rooted in a genuine care for our customers' success, or what we call ‘malasakit.’ We don't just provide technology; we build lasting relationships and strategic partnerships. We work closely with our clients, understanding their unique challenges and helping them develop strategies that make sense for them. We're invested in their success because their success is our success.
Caption: KD Dizon during Globe Business Wholesale Partners' Night in Asian Carrier Conference 2024 held in Cebu, Philippines
As a female leader in tech, what unique perspectives do you bring to Globe Business and the industry at large?
Diverse perspectives are essential for innovation and growth. My experience as a woman in tech has reinforced the importance of empathy, collaboration, and inclusive leadership. I strive to create an environment where everyone feels empowered to contribute their best ideas.
I also believe in the power of mentorship and supporting other women in the tech industry. Mentors have taught me crucial lessons. I learned from a mentor that, in a fast-paced and dynamic industry, when you're tired, you should learn to rest, not quit. Having a strong support system and a mindset of continuous learning helps navigate challenges. Setbacks are just opportunities to grow. And staying adaptable, while staying true to your values, is key to long-term success.
On International Women's Day, it's an excellent opportunity to reflect not only on the progress we've made, but also the work that still needs to be done to create a more equitable and inclusive tech industry. As the leader at Globe Business, I'm dedicated to fostering a culture where courageous transformation is encouraged and nurtured from within. This starts with creating a diverse and inclusive team, where everyone feels valued and empowered to drive positive change.
Can you share some of your key achievements as a female leader in tech?
I'm incredibly proud of the growth and transformation of Globe Business. We've significantly curated our portfolio of solutions and strengthened our market position. We’ve become a trusted partner for businesses across the Philippines and, more importantly, for global service providers looking to expand here. Securing key partnerships, such as being appointed by Hexa as the MYUS cable landing party in Davao, which provides global service providers with a new, reliable, and high-capacity pathway to connect their customers in the Philippines and across Southeast Asia, is a strong example of our commitment. Ultimately, my greatest achievement is seeing the tangible impact of our work: empowering businesses, connecting communities, and driving digital transformation across the nation. That's the legacy I strive to build.
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